FAQ

Frequently asked questions regarding the HubSpot-Magento Connector and its functionality.

Which versions of Magento are Supported?
The HubSpot Connector will support the following versions of Magento: Community Edition: 1.4.x 1.5.x 1.6.x  1.7.x 1.8.x ...
Wed, 9 Nov, 2016 at 12:25 PM
I just installed the connector, but why I am not receiving contacts from Magento in HubSpot?
If the connector has been properly installed and the account has been activated (by clicking the blue SUBSCRIBE NOW button), then the activation process can...
Thu, 16 Dec, 2021 at 1:35 PM
Can I use the connector for multiple Magento stores?
The EYEMAGINE HubSpot Magento Connector was originally designed to be used as a one-to-one implementation: 1 connector would link your HubSpot portal to o...
Fri, 11 Feb, 2022 at 12:25 PM
Privacy Policy
Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.eyemag...
Mon, 20 Apr, 2020 at 12:23 PM
How do I find Best Selling Categories?
The HubSpot Connector can determine the best selling categories can be found using the HubSpot connector by creating a new report. Navigate to the...
Mon, 20 Jul, 2015 at 6:28 PM
Integration isn't submitting user cookies
  This extension supports the HubSpot UTK Cookie and will include the token value for orders and abandoned carts. You are responsible for adding the...
Mon, 8 Feb, 2016 at 4:25 PM
Magento Newsletter Subscribers and HubSpot
In Magento a user can be subscribed to your newsletter without a customer account, so you might be wondering what will happen with records like that.  These...
Thu, 11 Feb, 2016 at 12:08 PM
'Abandoned Carts' data not appearing in HubSpot
 A common issue you might see is Abandoned Cart data from magento not syncing.  In most cases this is actually an integration setting causing the issue.  Th...
Wed, 9 Mar, 2016 at 2:31 PM
Fatal Error on Install
 There is a simple solution if you are getting a fatal error when attempting to install. Before installing the module: 1.  Turn Off Compiling ...
Mon, 14 Mar, 2016 at 1:46 PM
How to Configure HubSpot Transactional Emails in Magento
1. Contact us or your HubSpot account manager to purchase the transactional email feature in HubSpot. 2. Get login credentials for the HubSpot SMTP server....
Thu, 9 Sep, 2021 at 9:10 AM